Call center & customer support staffing
Every empty seat is a call nobody answers.
Call centers turn over faster than almost any floor in the country. We staff for that reality, with a pool of 5.2 million pre-screened candidates and exceptional hires in as little as two days.
The real cost
Understaffing a support floor doesn’t show up in your headcount report. It shows up in your customer relationships.
Attracting, retaining and finding call center talent is genuinely hard. The environment is high-turnover by nature, and every week a seat sits empty, hold times climb, CSAT slides and your best agents absorb the overflow until they leave too.
We staff across every skill set on a call center floor, not just the headsets. And you work with one dedicated hiring expert who runs the whole process, rather than restarting with a new coordinator each time you call.
Roles we fill
Every seat on the floor.
From day-one agents to the supervisors and analysts who keep the operation measurable.
How a fill runs
From your call to bodies in seats.
Intake
We learn your metrics, shift pattern, tech stack and the bar a candidate has to clear, then mirror your existing screening process rather than replacing it.
Sourcing
We search a pool of 5.2 million candidates already screened and vetted for skills and experience, filtered against the profile from intake.
Shortlist
You interview only candidates who already cleared our screening, background and drug testing. Exceptional hires can land in as little as two days.
Ramp & hold
We stay on the account through nesting and backfill attrition as it happens, so a class that starts at 20 doesn’t quietly become 14.
Why agency over in-house
What you stop paying for.
Hiring cost is never just the wage. On a floor that turns over constantly, the surrounding cost is the actual expense.
A ready candidate pool
- 5.2M pre-screened candidates
- Already vetted for skills
- No lengthy hiring cycle
- No job-board spend
Workforce that flexes
- Temporary and contract agents
- Scale up for seasonal peaks
- Scale down without layoffs
- Overflow and holiday coverage
Cost off your books
- Advertising and recruiting
- Background and drug testing
- Payroll taxes and FICA
- Benefits administration
- Workers’ comp and liability
Request agents
Tell us the seats. We’ll tell you who’s available.
Send us the role, the shift and the headcount. A dedicated hiring expert comes back to you, not a queue.
- One point of contact, start to finish
- Candidates screened before you see them
- Temporary, temp-to-staff or direct hire
- Or call now on (866) 342-1161
Staffing the floor is the whole job. Not a side task.
Xpand has staffed call centers since 2010, across South Florida, the United States and Puerto Rico.
8870 W Oakland Park Blvd, Suite #104, Sunrise, FL 33351
WOSB Certified · Inc. 5000 (2018) · SCORE Association